REFUND METHODS
Gobaltima Internet retail sale LTD, will make the refund within 5 business days of receipt in the warehouse.
Cancellation of orders
You can request the cancellation of your order by contacting us through the available channels (phone, email, live chat). We will do our best to cancel, but if your order is already being processed or has been shipped, it will no longer be possible to cancel it.
Although we will do our best to make the cancellation, we cannot guarantee to process it in time, so we appreciate your understanding if it is not possible.
If cancellation is not possible, reject delivery of the order. We will issue the refund when the order is returned, with no additional charges.
ATTENTION: The cancellation request and the respective return without additional costs are only valid for shipments within the Canada. If the shipment is outside the Canada, take into account the return costs shown in "Returns (outside the Canada)".
If the payment was made by credit card, the refund will be made to the account associated with the credit card used in the original payment, and will appear on your next bank statement.
If the payment was made through PayPal, the refund will be made in the corresponding Paypal account and will be available immediately.
For all other payment methods, the refund will be by bank transfer, so we will request the details of the account in which you wish to receive the refund.
If you prefer, you can also choose to add the refund to your store credit, regardless of the payment method used. This credit will remain in your account without any expiration for its use.
The reimbursement by bank transfer has no cost for customers in the Canada with accounts in Canadian dollars
Refund currency
The refund currency will be in Canadian dollar (same as the original payment). Therefore, if your local currency is different, there may be variations in the exchange rate, positive or negative, also varying the amount received. All these variations will be the responsibility of the client.
Other reimbursement costs
In the case of a refund outside the Canada or in a currency other than the Canadian dollar, all transaction costs, including bank transfer fees, will be the responsibility of the customer.